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tiles slot Legal terms for Indonesia

tiles slot explains the Legal terms behind your account, wallet records and lobby access in clear English for Indonesia.

Account termsData handlingLocal accessPolicy contact
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tiles slot tiles slot Legal terms for Indonesia
CONTACT ROUTES

Reach us about a Legal question

A clear contact route helps you resolve a policy question without guessing which team to approach.

Account access If phone verification blocks account access, open the account support path and describe the step shown on your screen. We use the account details already on file to check ownership before discussing a Legal access request.
Wallet record For a DANA, OVO, GoPay or QRIS record, send the displayed reference and date through the wallet support path. Bank transfer and virtual account questions should include the matching reference, never your banking password.
Data request For a copy, correction or removal request involving account data, use the policy contact route from your account area. We may ask for a second ownership check before making a change that affects access or retention.
DATA PRACTICE

How we handle Legal safeguards

We keep the Legal process practical: collect only what an account step needs, protect access with phone verification, and separate wallet references from secret credentials.

Account details

We use the details attached to your account to confirm ownership, support access requests and keep the Legal record connected to the right account. If your phone number changes, complete the account check before asking us to amend it.

Cookies

Cookies can retain your policy choice and help keep a verified session available on the same browser. Clearing them may remove that state, so a later visit could ask you to repeat the phone verification step.

Session security

We treat a new device path as a security event when account details or wallet records are involved. On mobile or desktop, sign out after use and never share a verification code with another person.

Payment records

A payment record can show DANA, OVO, GoPay, QRIS, bank transfer or virtual account references. These references help us match a status question, but they do not replace your private wallet PIN or banking credentials.

Retention

We retain account, security and payment records only while they support the stated Legal purpose or a local-law requirement. When you ask about retention, we can explain which record type is involved and why it remains connected to the account.

Policy changes

If a Legal clause changes, we place the updated wording in the policy area and identify the affected account process. You can ask us to explain a change before continuing, especially when it concerns access, data or wallet records.

Legal answers before account access

These Legal answers address the questions we expect before you open an account or request a policy change. They cover access, personal data, cookies, payment references and contact steps for Indonesia. If your situation is not listed, use the policy contact route and include the exact clause or account screen you are asking about.

The tiles slot Legal notice covers account opening, phone verification, data use, cookies, wallet references, session security, account closure and policy requests. It also explains that access depends on local law and that account details must remain accurate where local law permits.

Yes. Legal access depends on local law and eligibility in your location. Where local law permits, you may follow the account path, complete phone verification and enter the lobby. You should check the rules that apply to you before creating or using an account.

Open the policy contact route from your account area and request a data copy. Tell us which account details or record type you mean, such as profile data or a QRIS reference. We may complete an ownership check before releasing account-linked material.

You can request a correction through the account support path. Because the phone number is used for verification, we first check account ownership and may require a new verification step. Do not send your verification code, wallet PIN or banking password in the request.

Cookies can store your policy choice and help keep a verified session on the same browser. If you clear cookies, change device or use a new browser, the account may ask you to confirm the choice or complete phone verification again before access.

DANA and QRIS records may include a payment reference, date and status so we can address a wallet question. They are handled as account records, not as wallet credentials. We do not need your PIN, password or verification code to check a displayed reference.

Use the policy contact route inside your account and quote the clause title or screen wording. We can explain how it relates to access, data, cookies or payment records. If the question concerns a blocked login, use the account support path instead.

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